At Fagnam Fragrance, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.

Returns & Exchanges

• Returns or exchanges are accepted only for products that arrive damaged, defective, incorrect, or incomplete.
• Any return request must be submitted within 48 hours of delivery.
• Customers must provide clear photos or videos as proof of the issue.

Non-Returnable Items

• Opened, used, or tested perfumes cannot be returned or exchanged due to hygiene and product integrity reasons.
• Products returned without original packaging will not be accepted.

Refunds

• Refunds are only issued if a replacement product is unavailable.
• Once the returned item is received and inspected, approved refunds will be processed within 7–10 business days.
• Shipping charges are non-refundable unless the error was on our side.

Exchange Process

• If your return request is approved, a replacement product will be dispatched after verification.
• Exchange requests are subject to product availability.

Contact Us

For return, exchange, or refund assistance, please contact our customer support team with your order number and proof of purchase.